Last Updated: March 2026
12-MONTH PERFORMANCE WARRANTY
Built for Durability. Backed by Science. At Nordmond, we engineer our devices to meet industrial standards. We stand behind the craftsmanship of every Nordmond V2 with a comprehensive performance guarantee, ensuring your ritual remains uninterrupted.
1. WHAT IS COVERED
This warranty covers any internal mechanical or electrical failures resulting from factory defects during the first 12 months of ownership. This includes:
- The Silent High-Pressure Pump: Failure to maintain consistent pressure.
- The Atomizer Core: Defects in the nano-mist distribution system.
- The Power Core: Faulty battery cells or internal USB-C charging components.
2. HOW TO ACTIVATE
Your warranty must be registered to be valid.
- Scan to Activate: Use the QR code located on the insert card inside your original packaging.
- Member Perks: Activation also grants you access to exclusive setup videos and maintenance guides.
3. THE “PROPER USE” REQUIREMENT (WARRANTY VOIDANCE)
To protect the high-precision components of the V2, this warranty is strictly conditional upon following the Safety Guidelines:
- Liquid Restrictions: Use of essential oils, gels, thick solutions, or corrosive chemicals will clog the nozzle and void the warranty immediately.
- Charging Protocol: Only use a standard 5V adapter. Damage caused by “Fast Chargers” (9V/12V) is considered user error and is not covered.
- Maintenance: Failure to perform the “Clean Water Flush” (3–5 seconds after each use) which leads to nozzle calcification is not covered under factory defects.
4. LIMITATIONS & EXCLUSIONS
This warranty does not cover:
- Cosmetic damage (scratches, scuffs, or discoloration).
- Damage caused by accidental drops, submersion in water, or unauthorized repairs.
- Units purchased from unauthorized third-party resellers.
5. CLAIMING YOUR WARRANTY
If your device stops performing as expected, our support team is ready to help.
- Troubleshoot: Check the battery, refill the tank, and clean the nozzle as per Section 8 of your manual.
- Contact Support: Email support@nordmond.com with your Order ID and a brief description of the issue.
- Resolution: We will provide a repair or replacement for any unit confirmed to have a factory defect.